Return, Refund & Cancellation Policy

Last updated: 17 August 2026

Thank you for shopping with Curated & Co. We create personalized and handmade gifts with care. Since many of our products are customized specifically for each customer, please read this policy carefully before placing your order.

1. Customized Products

Products that are personalized, customized, made-to-order, or created according to a customer's specific requirements are generally not eligible for return, exchange, or cancellation once production has started.

This includes, but is not limited to:

• Customized Hot Wheels products

• Personalized portraits

• Customized bouquets

• Personalized gift hampers

• Name/photo-based products

• Other made-to-order or specially customized products

Once customization or production has started, we may not be able to cancel or modify the order.

2. Cancellation of Orders

Cancellation requests may be accepted only if the order has not yet entered the customization or production process.

To request cancellation, contact us as soon as possible after placing your order.

Once customization or production has started, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.

3. Damaged Products

We carefully inspect and package our products before dispatch.

If your order arrives damaged, please contact us within 48 hours of delivery.

You must provide:

• Your order number

• Clear photographs of the package

• Clear photographs/videos showing the damage

• A description of the issue

We may request an unboxing video to verify damage caused during transit.

After reviewing the evidence, Curated & Co. may offer an appropriate remedy, which may include replacement, repair, store credit, or refund, depending on the circumstances.

4. Wrong or Incorrect Product

If you receive a product that is materially different from what you ordered, or if we have made an error in customization, please contact us within 48 hours of delivery.

If the issue is verified to be an error on our part, we will provide an appropriate resolution, which may include replacement, correction, or refund.

5. Defective Products

If your product has a manufacturing defect or arrives in a condition that makes it unusable for its intended purpose, please contact us within 48 hours of delivery with photographs/videos and your order details.

After verification, we may provide a replacement, correction, store credit, or refund as appropriate.

6. Change of Mind

Because many of our products are customized or handmade specifically for the customer, we generally do not accept returns or refunds simply because the customer has changed their mind, selected the wrong customization, or no longer wants the product.

Please carefully check the customization details, spelling, photographs, colors, quantities, and other information before placing your order.

7. Customer-Provided Information

Customers are responsible for providing accurate information required for customization, including:

• Names

• Dates

• Photographs

• Messages

• Addresses

• Contact details

• Product selections

If an error is caused by incorrect information supplied by the customer, Curated & Co. may not be responsible for the resulting customization error.

Where possible, customers should carefully review their order details before payment.

8. Refund Processing

If a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

9. Shipping Charges

Shipping charges, where applicable, may not be refundable for cancellations or returns that are not caused by an error, defect, or other issue attributable to Curated & Co.

Where a return or replacement is approved because the product was damaged, defective, or incorrectly supplied by us, we will determine the appropriate shipping arrangement on a case-by-case basis.

10. Return Conditions

Where a return is approved, the product must generally be returned in the condition in which it was received, along with its original packaging and accessories, where applicable.

Products that have been intentionally damaged, altered, misused, or excessively handled after delivery may not qualify for a return or refund.

11. Refunds for Undelivered Orders

If an order cannot be delivered due to an error attributable to Curated & Co. or another circumstance for which a refund is appropriate, we will review the order and provide an appropriate resolution.

If an order is returned to us because the customer provided an incorrect or incomplete delivery address, failed to accept the delivery, or was unavailable despite reasonable delivery attempts, additional shipping charges may apply for re-dispatch.

12. How to Request a Refund or Report an Issue

To request a refund, replacement, cancellation, or report a damaged/incorrect product, please contact us with:

Email: curatedandco12@gmail.com
Phone/WhatsApp: +91 96890 00705

Please include your order number and relevant photographs/videos.

We will review the request and communicate the available resolution.

13. Policy Changes

Curated & Co. reserves the right to update or modify this Return, Refund & Cancellation Policy from time to time. The updated policy will be published on this website with the revised date.

14. Contact Us

For questions regarding returns, refunds, cancellations, or damaged products:

Curated & Co.
Email: curatedandco12@gmail.com
Phone/WhatsApp: +91 96890 00705

By placing an order through our website, customers acknowledge that they have read and understood the applicable policies relating to their purchase.